Pre-requisites: For KPIs only.
When you start hiring people it is certain, at some point, to go wrong. But what to say when it does? How do you tell someone they need to do better without them losing it or behaving badly? And, if you need to, how to fire someone without paying them off, retain your business reputation and stay within the law. This session explores the many false myths that exist around so called difficult conversations and shows you how, what and when to say whatever needs to be said.
